This Privacy Policy explains how Gambiva collects, uses, stores and protects personal information when visitors access the website, create an account, use available services or communicate with the platform.

By using Gambiva, you acknowledge that certain personal data may be processed for account administration, identity verification, security, payment handling and legal compliance. Information is handled only for relevant operational purposes and in accordance with applicable data protection requirements.

Information We May Collect

The type of information collected depends on how you interact with Gambiva and which services you use. Personal data may include:

• full name and date of birth;
• country of residence or citizenship;
• residential address;
• account contact details;
• personal preferences submitted through the website;
• identification numbers;
• government-issued identity documents;
• payment and transaction information;
• device, browser and operating system details;
• IP address and approximate location data;
• account activity and website usage records.

Additional information may be requested when necessary to complete verification, investigate unusual activity or meet regulatory requirements.

How Information Is Obtained

Gambiva may collect personal information directly from users, automatically through website technology or from authorised service providers involved in account and payment operations.

Information may be obtained when you:

1. register or update a Gambiva account;
2. complete identity or payment verification;
3. make a deposit or request a withdrawal;
4. contact customer support;
5. participate in games, betting products or promotions;
6. browse or interact with the website;
7. submit a request, complaint or privacy enquiry.

Technical information may be recorded automatically to support website performance, account security and fraud prevention.

Why Gambiva Uses Personal Data

Personal information is processed only where there is a legitimate operational, contractual, legal or security-related reason.

Gambiva may use collected data to:

• create and maintain player accounts;
• confirm identity, age and account ownership;
• complete Know Your Customer checks;
• process deposits, withdrawals and other transactions;
• provide access to casino and betting services;
• protect accounts from unauthorised activity;
• detect fraud, money laundering and platform misuse;
• respond to support requests and complaints;
• improve website functionality and user experience;
• manage optional promotions and marketing preferences;
• prepare anonymous or aggregated service statistics;
• meet contractual, licensing and regulatory duties;
• establish, exercise or defend legal claims.

Where marketing communication is permitted, users may change their preferences or opt out through the available account or support options.

Identity and Account Verification

Gambiva may request documents or additional information to verify a user’s identity, age, address, payment method or source of funds.

Verification data may be reviewed when an account is opened, a withdrawal is requested, transaction limits are reached or unusual activity is identified. Access to some services may be restricted until the required checks are completed.

Providing Required Information

Some personal information is necessary to create an account, process payments or comply with legal obligations. Users are responsible for providing accurate, complete and current details.

If required information is missing, incorrect or cannot be verified, Gambiva may be unable to provide certain services, complete a transaction or respond fully to a request.

Data Protection Measures

Gambiva applies reasonable technical and organisational controls intended to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

Access to personal data is limited to authorised personnel and service providers who require it for legitimate business purposes. However, no internet-based system can guarantee absolute security, so users should also protect their login details and devices.

Sharing Personal Information

Personal data may be shared with trusted third parties when necessary to operate the platform or meet legal requirements. These parties may include:

• payment processors and financial service providers;
• identity and age-verification services;
• fraud-prevention and security providers;
• game and betting technology suppliers;
• professional advisers and auditors;
• regulators, courts or law-enforcement authorities where required.

Third parties are expected to handle personal information only for the purpose for which it was provided and in line with applicable confidentiality and data protection obligations.

Retention of Personal Data

Gambiva keeps personal information only for as long as reasonably necessary to provide services, maintain account records, resolve disputes and satisfy legal or regulatory requirements.

Some records may need to be retained after an account is closed, particularly where they relate to payments, identity checks, fraud prevention, responsible gaming or compliance obligations.

User Privacy Rights

Depending on the applicable law, users may have the right to request access to their personal data, correct inaccurate information, restrict certain processing or request deletion.

A deletion request may not be completed immediately where Gambiva is legally required to retain specific records. In such cases, the information will remain stored only for the necessary compliance or legal period.

Policy Updates

This Privacy Policy may be revised to reflect changes in Gambiva services, technology, legal requirements or data-processing practices.

The latest version will be published on the website. Continued use of Gambiva after an update means that users should review the revised policy and understand how their information is handled.