Last revised: July 2026

These rules govern access to Gambiva, including casino games, live dealer products, sports betting, account functions, payments and related services. They apply to every visitor and registered player using the website through a desktop computer, smartphone, tablet or another compatible device.

By opening an account, placing a wager, making a payment or continuing to use Gambiva, you confirm that you have read and accepted this agreement. If you do not agree with any part of these rules, you should stop using the platform.

1. Scope of This Agreement

This agreement should be read together with the Privacy Policy, Responsible Gaming Policy, payment rules, bonus conditions and any product-specific instructions displayed on Gambiva.

Separate conditions may apply to individual games, promotions, betting markets or payment methods. Where a specific rule conflicts with a general provision on this page, the specific rule normally applies to that product or offer.

Gambiva may update these terms when required by law, licensing obligations, technical changes or platform development. The current version will be published on the website. Continued use after an update means that the revised conditions have been accepted.

2. Permission to Use the Platform

Gambiva grants each eligible player a limited, personal and non-transferable right to access the website for lawful recreational use.

This permission does not transfer ownership of any software, design, database, brand element or other intellectual property. Players must not:

• copy, reproduce or redistribute website content without permission;
• reverse engineer, decompile or modify platform software;
• use automated tools to collect information or interact with games;
• sell, sublicense or commercially exploit any part of the service;
• attempt to bypass technical or security restrictions.

All rights that are not expressly granted to the player remain with Gambiva, its operator or the relevant content providers.

3. Player Eligibility

Gambiva is available only to people who are at least 18 years old or have reached the higher legal gambling age required in their place of residence.

Before registering, every player is responsible for confirming that online gambling is lawful in their jurisdiction. Access may be refused from restricted territories, sanctioned regions or locations where the services cannot legally be provided.

A player confirms that:

• the account is being opened for personal recreational use;
• they are acting on their own behalf and not for another person;
• all registration information is accurate and current;
• the funds used on Gambiva come from lawful sources;
• they understand that gambling can result in financial loss;
• they are responsible for any taxes connected with their winnings;
• they are not using a VPN, proxy or another tool to disguise their location.

4. Creating and Maintaining an Account

A registered account is required to deposit funds, place real-money wagers and request withdrawals. Players must provide the information requested during registration and use their genuine legal identity.

Only one account is permitted per person unless Gambiva has approved another arrangement in advance. Accounts connected through the same identity, device, payment method, address or other matching details may be reviewed as related accounts.

The account and its balance cannot be sold, transferred, assigned, pledged or shared with another person. Winnings, bonuses, payment rights and claims associated with an account are also non-transferable.

Players must update their personal details when information changes. Gambiva may request supporting documents before accepting a change to important account information.

5. Password and Account Security

Players are responsible for keeping their username, password and other security information private. Account credentials should not be stored on a shared device or disclosed to another person.

Activity completed through valid login details may be treated as authorised account activity. Gambiva is not responsible for losses caused by a player voluntarily or negligently sharing access information.

A player should immediately contact customer support through the available website channels when:

• unauthorised access is suspected;
• a password or device has been compromised;
• personal or payment information may have been exposed;
• suspicious wagering, collusion or fraudulent activity is noticed.

Additional security tools, including two-factor authentication, may be made available. Players remain responsible for protecting access codes and recovery information.

6. Account Restrictions and Closure

A player may request account closure through Live Chat or another support option available on the website. Open wagers may remain active until they are settled under the applicable game or betting rules.

Gambiva may restrict, suspend or close an account where there is a reasonable concern involving:

• incorrect registration details;
• failed identity verification;
• suspected fraud or money laundering;
• multiple account ownership;
• bonus manipulation;
• chargebacks or disputed payments;
• use from a restricted jurisdiction;
• breach of these terms or another platform policy.

Related accounts may also be suspended while an investigation is completed. Bets, bonuses, winnings or transactions connected with prohibited conduct may be cancelled.

Unused promotional balances may expire according to the conditions of the relevant offer. Closing an account does not remove obligations connected with unresolved payments, verification checks or previous breaches.

7. Depositing Funds

Real-money wagering requires a successful deposit through a method displayed in the account area. Available currencies, minimum amounts, maximum amounts and processing times may vary by country, account status and payment provider.

Players may use only payment methods that legally belong to them. Deposits from another person, a business account or an unauthorised financial instrument may be rejected. Any winnings connected with an invalid payment may also be cancelled.

By depositing, the player confirms that:

1. the money is lawfully owned and controlled by the player;
2. the transaction is not connected with criminal activity;
3. the deposit is being made for genuine gaming activity;
4. the payment details supplied are accurate;
5. the player will not initiate an unjustified chargeback or reversal.

Gambiva is not a bank and does not pay interest on account balances. Funds held in a gaming account are not covered by a banking deposit protection scheme.

Cryptocurrency users must send funds only to the wallet address displayed for the current transaction. Reusing an old address may result in funds being lost or not credited.

8. Wagers and Game Participation

A wager can be placed only when the account contains sufficient available funds. Players are responsible for reviewing the stake, odds, market, game selection and other details before confirming participation.

Minimum and maximum stakes may apply. Gambiva may adjust limits according to the game, event, account, payment history, risk assessment or other operational factors.

Once accepted, a wager will normally remain valid unless it was affected by an obvious pricing error, software fault, technical disruption, irregular event activity or a breach of platform rules.

Players accept full responsibility for gambling losses. Previous results do not influence future outcomes, and no game or betting strategy guarantees a profit.

Where a daily maximum win limit is displayed on the website or within specific product rules, winnings above that limit may be adjusted accordingly.

9. Withdrawals

Withdrawals are available only from a verified account with sufficient withdrawable funds. Gambiva may request identity, address, payment ownership or source-of-funds documents before approving a payout.

The payment method used for withdrawal may need to match the method used for depositing. Alternative arrangements may be applied where the original method does not support payouts.

A withdrawal may be delayed, rejected or returned to the account when:

• verification has not been completed;
• deposit wagering requirements remain outstanding;
• bonus conditions have not been met;
• payment details are incomplete or incorrect;
• fraud, collusion or account misuse is suspected;
• the selected payment provider requires additional checks.

Standard withdrawal reviews may require up to three banking days. Final delivery time depends on the payment provider, verification status, public holidays and other external factors.

Unless different limits are shown in the payment section, the following general limits may apply:

• minimum withdrawal: €100 or the currency equivalent;
• daily withdrawal limit: €1,000 or the currency equivalent;
• monthly withdrawal limit: €10,000 or the currency equivalent;
• one withdrawal request within a 24-hour period, depending on the method.

A deposit may need to be wagered at least once before the related funds become eligible for withdrawal. This requirement is intended to prevent payment misuse and does not guarantee that a payout will be approved without verification.

10. Incorrect Credits and Payment Errors

Money, winnings or promotional funds credited by mistake remain the property of Gambiva. The incorrect amount may be removed from the account when the error is discovered.

If mistakenly credited funds have already been withdrawn, the player may be required to return them. Players should report incorrect account balances or transaction records as soon as they become aware of them.

Gambiva may also correct settlements affected by incorrect odds, game results, pay tables, technical errors or human mistakes.

11. Bonuses and Promotional Offers

Gambiva may provide bonuses, free spins, cashback, tournaments or other promotions. Participation is optional unless otherwise stated.

Every offer may include separate conditions relating to:

• minimum deposits;
• wagering requirements;
• eligible games or sports markets;
• minimum odds;
• maximum stakes;
• withdrawal limits;
• expiry periods;
• country or account restrictions.

Players should read the promotion rules before activating an offer. Only one bonus may be active at a time unless the relevant conditions state otherwise.

The maximum permitted stake while wagering a bonus is generally €2 or the currency equivalent. A higher stake may result in cancellation of the bonus and associated winnings.

Non-deposit bonuses may be subject to a maximum withdrawal or winnings limit of 25 times the original bonus amount. A successful deposit may also be required before related winnings can be withdrawn.

Table games, live casino games, sports betting and certain slots may contribute partially or not at all toward wagering requirements. The current contribution rules and excluded titles should be reviewed on the relevant promotion page.

12. Promotion Misuse

Bonus abuse includes behaviour intended to obtain an unfair promotional advantage rather than use an offer in the intended manner.

Examples include:

• opening multiple accounts to claim the same offer;
• coordinating activity between related players;
• placing unusually large bets with most of the available balance;
• using excluded games to complete wagering;
• activating restricted in-game features during bonus play;
• manipulating payment activity to receive repeated rewards;
• using false personal or location information.

Where misuse is reasonably suspected, Gambiva may remove the offer, cancel winnings, restrict future promotions or close the account.

13. Identity and Payment Verification

Gambiva applies identity verification and due diligence procedures to protect accounts, meet regulatory obligations and reduce financial crime.

Verification may be required when a player requests a withdrawal, reaches an applicable transaction threshold, changes important account details or performs activity that requires further review.

Requested documents may include:

• a valid government-issued identity document;
• a photograph confirming possession of the document;
• recent proof of residential address;
• evidence of payment method ownership;
• information confirming the source of deposited funds;
• other documents reasonably required for compliance checks.

Access to deposits, games, bonuses or withdrawals may be restricted until verification is completed. Submitted documents must be genuine, readable and current.

14. Activities That Are Not Permitted

Players must not use Gambiva for fraudulent, illegal or disruptive purposes. Prohibited conduct includes:

• providing false information or altered documents;
• using another person’s identity or payment method;
• money laundering or use of unlawfully obtained funds;
• collusion, chip dumping or coordinated betting;
• automated betting or outcome-prediction systems that provide an unfair advantage;
• exploiting software faults or incorrect odds;
• hacking, spamming or interfering with website operation;
• selling, sharing or transferring an account;
• opening multiple accounts;
• concealing a real location through technical tools;
• making unjustified payment reversals;
• using the platform while underage.

Confirmed or reasonably suspected violations may lead to cancelled wagers, confiscated winnings, blocked withdrawals, account closure and reporting to relevant authorities or payment providers.

15. Technical Faults and Interrupted Games

Gambiva aims to provide stable access but cannot guarantee uninterrupted or error-free operation. Technical faults may arise from software, internet connections, payment providers, game suppliers or circumstances beyond the platform’s control.

A wager affected by a clear software malfunction, incorrect pay table, wrong settlement, invalid odds or corrupted game result may be cancelled or recalculated.

Where a game is interrupted, the result may be determined by the game provider’s records. If no valid result exists, the affected wager may be returned or voided under the applicable game rules.

Refunds for downtime, connection loss or device problems are not automatic and may be considered only after reviewing the available technical records.

16. Limits of Responsibility

Players access Gambiva and participate in gambling activities at their own risk. The platform is provided on an available-service basis without a guarantee that every product will remain accessible at all times.

To the extent permitted by applicable law, Gambiva is not responsible for indirect losses, missed opportunities, loss of data, unrealised winnings or damage caused by circumstances outside its reasonable control.

Events outside reasonable control may include natural disasters, war, civil disturbance, power failures, telecommunications outages, strikes, cyber incidents or disruption affecting third-party providers.

Where liability cannot legally be excluded, the total amount may be limited to the lower of the value of the affected wager or €500, unless applicable law requires otherwise.

17. Responsible Gaming and Self-Exclusion

Gambling should remain an optional form of adult entertainment. It should not be treated as employment, an investment or a solution to financial difficulties.

Players are encouraged to:

• set spending and time limits before playing;
• avoid gambling with money needed for essential expenses;
• never chase previous losses;
• take regular breaks;
• stop when gambling is no longer enjoyable;
• use available account restriction tools when necessary.

A player may request self-exclusion through the support options available on Gambiva. During the selected period, access to the account and new gambling activity may be restricted.

Open bets placed before self-exclusion may remain valid and settle according to official results. A confirmed self-exclusion period cannot normally be shortened before it expires.

Players must not attempt to avoid self-exclusion by opening another account or using another person’s details.

18. Personal Information

Gambiva processes personal information for account administration, identity verification, payment processing, security, regulatory compliance, service improvement and other purposes described in the Privacy Policy.

Information may include identification details, date of birth, residential address, transaction records, device information, IP address, location indicators and website activity.

Some data must be retained for legal, anti-fraud or regulatory reasons even after an account has been closed. Privacy requests are subject to the rights and limitations described in the applicable Privacy Policy.

19. Notices and Platform Communication

Important notices may be delivered through the website, account area, support system or contact details associated with the player’s account.

Players are responsible for reviewing account messages and keeping their contact information current. Marketing communication may be disabled through the available account or support options.

20. Complaints and Disputes

A complaint should first be submitted through Live Chat or the support form available on the website. The player should provide enough information to identify the account, transaction, game or event involved.

Disputes concerning a game result should normally be reported within seven calendar days. Issues involving withdrawals, bonuses, account restrictions or other operational matters should be raised within one month of the relevant event.

Sports settlements are based on the official result recognised by Gambiva. Casino game disputes are determined using platform and game-provider records.

Gambiva will review complaints within a reasonable period. Complex cases may require additional information or a longer investigation.

21. External Websites

Gambiva may contain links to websites operated by third parties. These links are provided for convenience and do not mean that Gambiva controls or endorses the external service.

Players should review the privacy policy, terms and security practices of any third-party website before providing information or completing a transaction.

22. Final Provisions

These terms form the complete agreement between Gambiva and the player concerning use of the platform, together with the policies and specific rules incorporated into them.

If one provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Gambiva may transfer its rights or operational responsibilities to another authorised company. Players may not transfer their account, balance, claims or obligations to another person.

A delay in enforcing a rule does not mean that Gambiva has waived the right to enforce it later.

Where translations are available, the English version will take priority if different language versions contain conflicting wording.

Use of Gambiva remains subject to the laws, licensing requirements and jurisdiction applicable to the operator and the player.